Terms and Conditions – Baytown Restoration

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using the Baytown Restoration website, you are agreeing to these Terms and Conditions as they are posted here today. You also agree to any future updates or changes to these Terms.

If you continue to use the website after we post revisions, that means you accept the revised Terms. If you do not agree to these rules, you should stop using our website immediately.

Services

Baytown Restoration provides emergency and planned restoration services, including water, fire, and mold cleanup. The specific scope of work is determined during an on site assessment and detailed in a service agreement.

Service availability may vary based on the nature of the damage, location within Baytown, Texas, and necessary resources. We may use approved third party vendors or subcontractors to complete parts of the agreed-upon work.

Quotes, Billing, and Payment

Our initial estimate is a quote based on the visible damage at that time. The final invoice reflects the actual work and materials needed, especially if hidden damage is discovered.

We will communicate any change orders that affect the price. Payment is due upon completion unless direct billing to your insurer is arranged. We accept several payment methods. Late balances may incur reasonable fees, and payment disputes should be raised promptly.

Insurance and Claims Assistance

We help you by providing detailed documentation, photos, moisture reports, and estimates for your insurance claim. However, Baytown Restoration does not represent or act for your insurer.

Any approval, coverage decision, or payment amount is the independent decision of your insurance carrier. We cannot guarantee that your insurance company will cover or pay for the full cost of the services rendered.

Scheduling, Access, and Site Conditions

The client is responsible for giving us timely access to the damaged property during scheduled work windows. You must ensure necessary utilities, like power and water, are available for our equipment.

We require a safe and secure worksite. Work may pause if we find hazardous conditions, or if unsupervised minors or unrestrained pets are present that could affect safety.

Health and Safety

Our technicians are trained to IICRC standards and use proper PPE, containment methods, and negative air setups when required. We use EPA registered disinfectants during cleanup, especially for biohazard or Category 3 water.

We comply with relevant local health and safety rules within Baytown, Texas. We take every reasonable step to maintain a safe environment during the restoration process.

Customer Responsibilities

You agree to remove valuable or fragile items from work areas when requested by our team. You must disclose any known preexisting property issues or hazardous conditions before work starts.

Customers must also follow all safety instructions given by our technicians and adhere to guidance regarding the operation of drying equipment.

Warranties and Disclaimers

We provide a limited workmanship warranty that covers the specific services we perform. This warranty excludes damage from normal wear and tear, preexisting issues, hidden conditions we could not find, new acts of nature, or failure of products installed by others.

Our warranty is strictly limited to the direct work completed by Baytown Restoration.

Limitation of Liability

Baytown Restoration’s liability for any claim related to our services is limited to the amount you actually paid us for that specific service. We are not responsible for any indirect, incidental, or consequential damages, such as lost rent or business income, to the maximum extent permitted by law.

Cancellations and Rescheduling

You must notify us promptly if you need to cancel or reschedule a confirmed service appointment. Excessive cancellations or very late notice may incur a reasonable administrative fee, especially for non-emergency or specialized work. Emergency response jobs are handled on a case-by-case basis.

Intellectual Property

All content on the website, including text, photos, and company logos, belongs to Baytown Restoration or the original licensors. You may not copy, reproduce, or reuse any part of this content without our express written permission. The website and all its materials are protected by copyright law.

Privacy and Data

Our collection and use of personal information are detailed in a separate Privacy Policy, which is available on this website. We use job photos and reports for internal quality control, service documentation, and for submission to insurance carriers as part of the claims review process.

Third Party Links and Tools

The website may mention or contain links to external resources or tools, such as industry association sites. These are provided only for your convenience. Baytown Restoration is not responsible for the content or safety of any third party sites, and your use of them is at your own risk.

Changes to These Terms

Baytown Restoration may revise and update these Terms and Conditions at any time. We will post the revised terms on this page, and the date of the last update will be noted. Your continued use of the website after we post changes confirms your acceptance of the new Terms.

Governing Law and Dispute Resolution

These terms are governed by the laws of Baytown, Texas. If a dispute arises, we agree to enter a negotiation period in good faith to resolve the issue before pursuing formal legal action. If formal action is necessary, the venue will be in the relevant court in Baytown, Texas.

Contact

For any questions about these Terms and Conditions, please contact us in writing by postal mail at:

Baytown Restoration

1300 Rollingbrook Dr, Baytown, TX 77521, United States

Severability and Entire Agreement

If any part of these Terms is deemed invalid or unenforceable by a court, the remaining parts will still be in effect. These Terms and Conditions represent the entire agreement between you and Baytown Restoration regarding the use of our website and services.

Force Majeure

Baytown Restoration is not liable for any delays, failures, or inability to perform our services that result from events beyond our reasonable control. This includes things like severe weather, natural disasters, utility failures, or government actions.

This page provides general information and does not constitute legal advice.